Being able to resolve customer complaints in an efficient, solution-oriented manner that benefits the customer, company AND employee is one of the most important skill sets your customer-facing employees can have. It’s also not a skillset most people are naturally good at. If your team is operating off of a few generic scripts and prayers, this is your opportunity to make complaint resolution one of your company’s differentiators.

Resolving complaints is critically important but equally impactful is preventing them! We can help your customer-facing teams improve your company’s customer experience, from sale to completion or exit. 

Internal conflict got your team down? Many organizations suffer from either unhealthy conflict or lack of communication, which are both great ways to burn both employees & leaders out. Rachel can help level up your team and reset agreed-upon internal expectations. Sometimes all that is needed is a cultural reset & an opportunity for leaders to shift internal communications in a way that encourages healthy, safe conflict.

Rachel has spent almost two decades in middle- and upper-management, managing teams of up to 120 people with multiple levels of management under her. She understands the challenges that come along with leadership roles. She’s coached leaders in all stages of their careers, from 1st time supervisors to executives. Making sure your leadership team has the skills they need to manage internal and external conflict is mission critical.

Rachel will work with your leadership team to ensure training content fits your organization’s needs. For small to large teams, training programs can be split into several shorter sessions or held as part of a team event or summit.

One-on-one coaching sessions are great for leaders, as well as employees who are having an especially hard time managing conflict. One-on-one sessions can also be scheduled as needed to help navigate specific situations. 

Training sessions, as well as coaching sessions, can be held remotely via platforms such as Zoom or Microsoft Teams. Larger group sessions are always recommended to be held in person, but remote options are offered. 

Rachel and most of her team are in Northern Colorado, but she is available to travel to customer locations and events all over the country. In-person training & coaching is especially effective for larger teams and for first sessions.